What are the rules governing telephone service to customers?

 Residential telephone customers have the benefit of comprehensive protections under New York State Public Service Commission rules carrying out the Public Service Law. You may contact our toll-free HELPLINE - 1-800-342-3377, Monday through Friday from 8:30 am to 4:00 pm if you have a telephone service or billling problem that you cannot resolve with your telephone company.

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PSC Rules Governing Provision of Telephone Service to Residential Customers
Rules Governing the Provision of Telephone Service to Residential
URL: http://www.dps.ny.gov/tefpa.html

 The Public Service Commission has provided consumers with various programs and services affecting utility service.

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Consumer Information - programs, services and brochures
Consumer Guides and Related Information
URL: http://www.dps.ny.gov/brochures.html