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Question My electric service been shut off in the dead of winter and it affects my heating. What should I do?

Answer There is a law that helps protect you from shutoffs and provides special protections during emergencies and during the cold weather period from November 1 to April 15. This law, the Home Energy Fair Practices Act (HEFPA) -- known as 'The Utility Consumers Bill of Rights'-- helps consumers keep their gas, electric and steam service on while either paying overdue bills or having a disputed amount investigated.

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Senior Power: Know Your Rights

Senior Power: Know Your Rights
URL: http://www.dps.ny.gov/seniors.html

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