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Question I purchased an item with cash and would like to return it for a cash refund but the store refuses—stating its policy is to offer store credit only. Is this legal?

Answer Under the New York State General Business Law, Section 218, a retailer must clearly post its returns and exchange policy, stating whether refunds are provided and under what conditions a refund will be given. Individual store policies may vary. Any retailer that violates Section 218 of the New York State General Business Law must offer a consumer the option of receiving cash or credit for up to 20 days on merchandise not used or damaged by the consumer.

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CPB's Consumer Law Help Manual

Click on Retail Practices in the Table of Contents for more information
URL: http://www.consumer.state.ny.us/clahm/Clahm-Retail_Practices.htm
Contact: Consumer Helpline
E-mail:webmaster@consumer.state.ny.us
Phone: 1-800 697-1220

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